Terms and Conditions

Last updated: 15-02-2026

  1. Who we are
    Website: babyshieldy.com
    Email: info@babyshieldy.com
    Business details: Atlas Tradeworks

  2. Definitions
    We, us, our means Babyshieldy.
    You, your, customer means the person placing an order or using the website.
    Product means items sold on babyshieldy.com.
    Order means your purchase request submitted through checkout.

  3. Applicability
    These Terms apply to:
    All website visits, offers, orders, and agreements through babyshieldy.com.
    If you place an order, you agree to these Terms.

  4. Products and information
    We try to show products, photos, colors, and descriptions as accurately as possible.
    Small differences can happen due to screens, lighting, or production batches.
    If a product description contains an obvious mistake, we can correct it.

  5. Prices
    All prices are shown on the website.
    Prices can change at any time. The price at checkout applies to your order.
    Shipping costs, taxes, import duties, and customs fees can apply depending on your country.
    For deliveries outside the EU, you may have to pay import duties or customs fees. These costs are your responsibility.

  6. Orders
    An order is placed when you complete checkout and payment is accepted.
    We can refuse an order if:
    A product is out of stock, or has an incorrect price, or there is suspected fraud, or delivery is not possible.
    If we cancel an order after payment, we refund the paid amount.

  7. Payments
    Payments are processed through our payment providers.
    We do not store full payment card details.
    If a payment fails or is reversed, the order is not confirmed.

  8. Shipping and delivery
    We ship to the countries shown at checkout.
    Estimated delivery times are provided as guidance, not a guarantee.
    Delivery can be delayed by carriers, customs, peak periods, or events outside our control.
    Risk of loss or damage passes to you when the order is delivered to your address, or when it is made available for delivery.

  9. Incorrect address and failed delivery
    You are responsible for providing the correct shipping details.
    If a package is returned due to an incorrect address, refused delivery, or failure to collect, you may need to pay new shipping costs for reshipping.
    If you do not want reshipping, we can refund the order minus shipping costs and any return costs charged to us by the carrier.

  10. Returns and refunds
    Our Return Policy is part of these Terms.

Return period
EU customers can request a return within 30 days after delivery.
Customers outside the EU can request a return within 14 days after delivery.

Return conditions
Items must be unused, undamaged, and in original packaging.
All included parts must be returned.

How to request a return
Email info@babyshieldy.com with your order number and reason for return.
Wait for return instructions before sending anything back.

Return shipping
Return shipping costs are paid by the customer, unless the return is caused by our mistake or a defective item.
Use a tracked shipping method. If a return is lost, you are responsible.

Refunds
After we receive and inspect the return, we process refunds within 5 to 10 business days.
Refunds are made to the original payment method.
Original shipping costs are not refunded unless required by law or if the return is caused by our error.

Non returnable items
The following items cannot be returned:
Personalized or custom made products.
Items that have been used, damaged after delivery, or returned without original packaging.

  1. Damaged, defective, or wrong items
    Check your order immediately after delivery.
    If your item is damaged, defective, or wrong:
    Contact us within 48 hours after delivery at info@babyshieldy.com.
    Send clear photos of the item and packaging.
    We will offer a suitable solution such as replacement, refund, or partial refund.

  2. Warranty and complaints
    Legal consumer warranty applies.
    If you have a complaint, contact info@babyshieldy.com with your order number and details.
    We aim to respond within a reasonable time.

  3. Delivery delays and goodwill compensation
    Delivery times shown on the website are estimates, not guarantees.
    We are not responsible for delays caused by shipping carriers, customs, peak seasons, strikes, weather, or other events outside our control. If a shipment takes significantly longer than normal, we will do our best to support you and offer a reasonable solution where appropriate. This may include:
    A replacement shipment, if the package is confirmed lost by the carrier.
    A partial refund of shipping costs, if applicable.
    A goodwill gesture such as a free extra product or discount code for a next order. Any goodwill compensation is offered at our discretion and depends on the situation, carrier status, and order details.

  4. Promotions and discount codes
    Discount codes:
    Cannot be exchanged for cash.
    May have an end date and conditions.
    May not apply to all products.
    We can cancel or refuse a code in case of misuse.

  5. Intellectual property
    All content on the website is owned by us or used with permission, including text, photos, logos, product designs, and branding.
    You may not copy, reuse, publish, or sell content without written permission.

  6. User content, reviews, and comments
    If you post comments or reviews:
    You are responsible for what you post.
    You must not post illegal, abusive, or misleading content.
    We can remove content at any time.

  7. Privacy
    We process personal data according to our Privacy Policy.
    We use cookies as described in our Privacy Policy and cookie section.

  8. Liability
    We are not liable for:
    Indirect damages, lost profits, or business interruption.
    Delays caused by carriers, customs, or events outside our control.
    Damage caused by misuse, incorrect storage, or normal wear and tear.

If we are liable, our liability is limited to the amount you paid for the relevant product, unless the law requires otherwise.

  1. Force majeure
    We are not responsible if we cannot fulfill obligations due to events beyond our control, such as transport disruptions, strikes, customs delays, system failures, or extreme weather.

  2. Changes to these Terms
    We can update these Terms. The version on the website applies at the time of your order.
    If changes are required by law, they apply immediately.

  3. Governing law and disputes
    These Terms are governed by the law of the country where our business is established.
    If our business is established in the Netherlands, Dutch law applies.
    Disputes should first be reported to us by email so we can try to resolve them.

  4. Contact
    For questions about these Terms:
    info@babyshieldy.com