Email info@babyshieldy.com immediately with your order number and the correct address. If the order is already shipped, we cannot guarantee a change. If the parcel returns to us, reshipping costs may apply.

Check your spam or promotions folder. If you still cannot find it, email info@babyshieldy.com with your name and the email used at checkout.

Shipping times shown at checkout are estimates. Delivery can take longer due to carriers, customs, peak seasons, strikes, or weather.

Yes. Tracking can take 24 to 72 hours to update after the label is created or after the parcel reaches a sorting center.

Contact info@babyshieldy.com with your order number. We will check the carrier status and help you with a suitable solution. In some cases we may offer a goodwill gesture such as a free extra product or a discount code.

Yes, we ship to the countries shown at checkout. If your country is not available, contact us.

For deliveries outside the EU, customs duties, VAT, or handling fees may apply. These costs are paid by the customer.

EU customers can request a return within 30 days after delivery. Customers outside the EU can request a return within 14 days after delivery.

Items must be unused, undamaged, and returned in original packaging with all included parts.

Email info@babyshieldy.com with your order number and reason for return. Wait for return instructions before sending anything back.

After we receive and inspect your return, refunds are processed within 5 to 10 business days. Your bank or payment provider may take extra time to finalize it.

Used items, damaged items after delivery, items returned without original packaging, and personalized or custom made products.

Yes. Many customers order order as a gift.