Refund & Return Policy

At Babyshieldy.com, customer satisfaction is important to us. This policy explains how returns and refunds work, including the conditions and timelines that apply to orders inside and outside the European Union.

  1. Return Period

EU Customers
If your order is delivered within the European Union, you may request a return within 30 days from the date your order is delivered.

Customers Outside the EU
If your order is delivered outside the European Union, you may request a return within 14 days from the date your order is delivered.

The return period starts on the day you, or a person designated by you, receives the package.

  1. Conditions for Returns

To be eligible for a return:

  • The item must be unused and in original condition.

  • The item must be returned in its original packaging.

  • All included accessories or components must be returned together.

  • Items must not show signs of damage caused after delivery.

We reserve the right to refuse returns that do not meet these conditions.

  1. How to Request a Return

To start a return request:

  • Send an email to info@babyshieldy.com.

  • Include your full name and order number.

  • Clearly mention the reason for your return.

  • Add photos if the item is damaged or incorrect.

After review, you will receive return instructions. Returns sent without prior approval may not be accepted.

  1. Return Shipping

  • Return shipping costs are the responsibility of the customer unless the return is due to our mistake or a defective item.

  • We recommend using a tracked shipping method.

  • BabyShieldy.com is not responsible for returns lost during transit.

  1. Inspection of Returned Items

Once we receive your return:

  • The item will be inspected.

  • We check if the product meets the return conditions.

  • You will be notified once the return is approved or declined.

If the return is not approved, the item may be sent back at your expense.

  1. Refunds

  • Approved refunds are processed within 5 to 10 business days after inspection.

  • Refunds are issued to the original payment method used during checkout.

  • Bank or payment provider processing times may vary.

Original shipping costs are non-refundable unless required by law or in case of an error on our side.

  1. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours after delivery.

  • Include clear photos of the product and packaging.

  • We will review the situation and offer a replacement or refund where appropriate.

  1. Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped. Once shipped, the standard return policy applies.

  1. Non-Returnable Items

The following cannot be returned:

  • Items that have been used or damaged after delivery.

  • Personalized or custom-made items.

  • Items returned without original packaging.

  1. Legal Rights

This policy does not affect any consumer rights provided by applicable local laws.

  1. Contact

For questions about returns or refunds:

Email: info@babyshieldy.com
Website: www.babyshieldy.com